If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

  • How can I change something in my order?

    • If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
    • Change order

    • Cancel order online

    • Cancel order using automated system

    • Unable to cancel order

  • How can I pay for my order?

    We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

  • Can I track my order?

    Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

  • Can I return an item?

    Please visit our Returns & Exchanges page for more information.

  • Em quanto tempo minha compra sai daí?

    Sua encomenda é entregue aos correios no primeiro dia útil após a confirmação da compra, consideramos que as pessoa que compram tem pressa e por isso garantimos o máximo de agilidade na entrega aos correios.

  • Do I need an account and what are the benefits?

    It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.